Customer Experience Associate
4 weeks ago
Planet Fitness is a leading fitness chain with over 2,000 locations across the United States. We're committed to creating a welcoming environment where everyone can feel comfortable and motivated to reach their fitness goals.
Our Mission:
- To provide a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals
- To offer affordable and high-quality fitness services to our members
- To foster a positive and supportive community among our members and staff
Job Description:
As a Member Service Representative, you will play a vital role in delivering exceptional customer service to our members, prospective members, and guests. You will be responsible for managing membership sales, processing transactions, and maintaining accurate records.
Responsibilities:
- Manage membership sales and process transactions
- Provide superior customer service to members, prospective members, and guests
- Assist with new membership sign-ups and renewals
- Process guest passes and memberships
- Respond to member inquiries and concerns in a timely and professional manner
Requirements:
- Customer service experience preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude
- Punctuality and reliability are essential
Estimated Salary: $28,000 - $38,000 per year, depending on location and experience.
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