Customer Experience Associate

4 weeks ago


Johnston, United States Planet Fitness Full time
About Us:

Planet Fitness is a leading fitness chain with over 2,000 locations across the United States. We're committed to creating a welcoming environment where everyone can feel comfortable and motivated to reach their fitness goals.

Our Mission:

  • To provide a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals
  • To offer affordable and high-quality fitness services to our members
  • To foster a positive and supportive community among our members and staff

Job Description:

As a Member Service Representative, you will play a vital role in delivering exceptional customer service to our members, prospective members, and guests. You will be responsible for managing membership sales, processing transactions, and maintaining accurate records.

Responsibilities:

  • Manage membership sales and process transactions
  • Provide superior customer service to members, prospective members, and guests
  • Assist with new membership sign-ups and renewals
  • Process guest passes and memberships
  • Respond to member inquiries and concerns in a timely and professional manner

Requirements:

  • Customer service experience preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability are essential

Estimated Salary: $28,000 - $38,000 per year, depending on location and experience.



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