Resort Guest Relations Specialist

3 weeks ago


Miami, Florida, United States Miccosukee Resort & Gaming Full time
Role Overview

We are seeking an experienced M Sphere Representative to join our team at Miccosukee Casino & Resort. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional guest experiences that exceed expectations.

As a M Sphere Representative, you will be responsible for providing accurate information to guests, promoting property amenities and promotions, and encouraging repeat business by providing outstanding service.

Responsibilities:

  • Provide accurate information to guests regarding the property, packages, special features, hours of operation, and all outlets of the casino.
  • Assist Marketing Department during outside promotional events such as festivals, trade shows, and conventions.
  • Promote the Miccosukee M Sphere rewards program, promotions, food operations, and events for multiple properties.

Qualifications:

To be successful in this role, you must have a high school diploma or equivalent and a minimum of one year experience in a guest service environment. You must also be able to communicate effectively, both verbally and in writing, and possess basic math skills.



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