Customer Experience Expert

1 day ago


Middle Island, New York, United States NH Ross Inc Full time

We are seeking a dynamic and passionate individual to join our team as a Customer Experience Expert. As a key member of our Residential Service team, you will be responsible for delivering exceptional customer service, ensuring seamless communication between customers and technicians, and driving revenue growth through effective call handling.

With a strong focus on teamwork and collaboration, you will work closely with our technicians to resolve customer issues, schedule appointments, and manage technician routing. Your excellent communication skills, both written and verbal, will enable you to build trust with customers, diffuse conflicts, and maintain a professional demeanor in high-pressure situations.

To succeed in this role, you should possess excellent problem-solving skills, be able to multitask, and think critically to respond quickly to customer inquiries. Your ability to adapt to new technologies and processes will also be essential in driving efficiency and improving performance.

The ideal candidate will have prior experience in a call center environment, preferably with a background in plumbing, HVAC, or electrical services. A strong understanding of Nexstar and Service Titan software is a plus, but not required. We offer a competitive salary of $18-$22 per hour, paid time off, holidays, 401K retirement plan, medical reimbursement, and employer-paid life insurance.



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