Residential Customer Experience Expert
1 day ago
We're seeking a Residential Customer Experience Expert to join our team at NH Ross Inc. As a dispatcher/customer experience expert, you'll be responsible for working closely with customers to determine their needs and provide a 5-star customer service experience.
This is an exciting opportunity to work in a fast-paced environment where your work will have a real impact on our community. You'll be managing technician routing and location in the field, prioritizing top sales and service opportunities to meet daily revenue goals.
**Job Description:**
Key Responsibilities:- Answer and manage incoming calls, outbound calls, emails, and chats in a dynamic environment
- Work closely with customers to determine needs and generate a 5-star customer service experience
- Manage technician routing and location in the field
- Record the result of service calls and create reports for senior management
**Requirements:**
- 3+ years of call center experience (Preferred)
- Driver's License (Required)
- Ability to think fast, find answers, and respond quickly to customer issues while maintaining a polite, empathetic, and professional manner
**Benefits:**
- 40 Hour work week
- Excellent commission structure with a strong hourly base salary ($20-$25 per hour)
- Paid time off/Holidays
- 401K Retirement plan
- Medical reimbursement & Employer paid life Insurance
**Estimated Salary:** $40,000 - $50,000 per year based on experience
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