Customer Service Coach
3 weeks ago
We are seeking a highly skilled Customer Service Coach to join our Retail Banking team at PNC. As a Customer Service Coach, you will be responsible for coaching and mentoring Tellers on customer service skills and supervising conversations that enable referral opportunities for PNC products.
Key Responsibilities
- Coach and mentor Tellers on customer service skills and supervise conversations that enable referral opportunities for PNC products.
- Greet customers in the lobby, educate customers on new technology, supervise customer transactions, and assist with outbound calling initiatives.
- Identify banking opportunities during customer interactions and refer as appropriate.
- Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
- Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Requirements
- 1+ years of related experience.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
What We Offer
- A comprehensive range of benefits, including medical, dental, and vision options.
- A 401(k) plan with PNC match.
- A pension plan.
- Stock purchase plan.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Education assistance.
- A robust wellness program with financial incentives.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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