Healthcare Access Specialist

3 days ago

New York, New York, United States Village Care Full time

We are seeking a motivated and detail-oriented Healthcare Access Specialist to join our team at VillageCareMAX in New York, NY. This Full-Time role requires a strong ability to coordinate services and requests, ensuring seamless communication between care managers, members, and providers.


Key Responsibilities:


  • Respond to inquiries from members and providers regarding health insurance, benefits, eligibility, and authorization.
  • Collaborate with the care management team, provider relations department, and external providers to meet members' needs.
  • Document, track, and follow up with care management team for all member service requests.
  • Perform monthly member contacts and documentation in the electronic health record.
  • Maintain and support documentation, logs, and data entry to monitor activity and/or outcomes related to Medicare billable services.
  • Report any member dissatisfaction and grievance as appropriate.
  • Participate in special projects and perform other duties as assigned.

Requirements:


  • 3+ years of job-related experience.
  • High school diploma required.
  • Excellent communication, organizational, and problem-solving skills.
  • Bilingual skills highly preferred.

We offer a competitive compensation package, with an estimated annual salary of $70,000 - $90,000 based on experience, and a comprehensive benefits package, including:


  • PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts.

VillageCareMAX is an Equal Opportunity Employer committed to providing superior outcomes in quality healthcare. We offer a wide range of at-home and community-based services, as well as managed long-term care options, designed to match each individual's needs and promote independent living. If you are passionate about delivering exceptional patient care and are committed to our values, we encourage you to apply for this exciting opportunity to join our team.

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