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Client Relations Specialist
2 months ago
Position Overview:
Why Join Our Customer Experience Team:
We are seeking individuals who aspire to develop a fulfilling career where you feel valued, engaged, and are utilizing your talents to make a meaningful difference. Our mission is to deliver exceptional customer experiences from the very first interaction.
At GM Financial, our Customer Experience division collaborates with clients to address intricate customer or dealer issues through a distinctive and engaging service approach.
This role is not just a job; it is a pathway to career advancement, as many professionals have successfully transitioned from this position. A significant number of our higher-level roles in Customer Experience are filled internally. If you view yourself as a collaborative team member, solution-oriented, an effective communicator, and possess a genuine desire to assist customers, we encourage you to consider joining the GM Financial team.
Key Responsibilities:
As a part of our team, you will:
- Manage incoming customer inquiries and provide resolutions related to consumer auto loan and lease account servicing.
- Actively engage with customers to offer solutions that address their account inquiries while ensuring a remarkable service experience in a dynamic environment.
- Consistently strive to exceed expectations, maintain a positive and enjoyable demeanor, and contribute as a team player.
- Adhere to company policies and legal regulations in all actions.
- Optimize productive time through effective time management skills.
- Participate in ongoing learning opportunities to enhance your skills.
What We Provide:
Our offerings include:
- Competitive hourly wage of $22, along with a quarterly bonus incentive.
- Standard working hours: Monday to Friday, 7 AM to 4 PM.
- Immediate access to health, dental, and vision benefits from your first day.
- Paid parental leave for 12 weeks.
- 401K contribution matching by the company.
- Generous Paid Time Off policy, including personal, vacation, sick days, and paid holidays.
- Casual dress code.
- Opportunities for quarterly volunteer activities.
- On-site cafeteria services.
- A vibrant and enjoyable work environment.
- A commitment to learning: Training and career development opportunities at every level, plus educational reimbursement for full-time employees.
- Family First Discount: Access to reduced prices on GM vehicles, accessories, and more.
Qualifications:
To be considered for this role, you should have:
- A High School Diploma or equivalent.
- 0-2 years of experience in a customer service-oriented environment.
Compensation:
The starting pay for this position is USD $22.00/BiWk. At GM Financial, we prioritize transparency in all business aspects, including pay equity. The specific salary and compensation may vary based on factors such as knowledge, skills, experience, and education.
This position is eligible for a performance-based incentive plan. Full-time employees can participate in health benefits starting on their first day of employment.
