Call Center Operations Specialist

6 days ago


Willoughby, Ohio, United States UHS Full time
Overview
At UHS, we are seeking a skilled Call Center Operations Specialist to join our team. This role is responsible for coordinating aspects of the admissions process, including efficient and effective handling of inquiry calls, processing of referrals for possible admission, and communication with referral sources and customers who present for assessment.

Key Responsibilities:
  • Coordinate admissions process, including patient registration, insurance verification, vital signs collection, wanding, and bed board monitoring.
  • Communicate effectively with patients, families, and healthcare providers to ensure smooth transitions and optimal care.
  • Manage multiple tasks simultaneously, prioritize work efficiently, and maintain accurate records.


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