Utility Field Service Technician

4 days ago

Phillipsburg, New Jersey, United States Aqua Full time
About the Role

Aqua, an Essential Utilities company, is seeking a highly skilled Utility Field Service Worker to join our team in the Northern Division. As a key member of our operations team, you will be responsible for performing a variety of duties related to the production, treatment, and distribution of potable water, as well as customer service activities in the field.

Key Responsibilities
  • Serve customers in a polite, respectful, and professional manner at all times.
  • Operate and maintain the collections and distribution systems, as directed.
  • Perform preventive maintenance on company equipment, facilities, and stations as directed.
  • Conduct sampling of distribution systems, production, and treatment facilities in accordance with company and division policies and procedures.
  • Assist with inspection of work performed on the distribution system by outside contractors.
  • Perform maintenance of the distribution system, including hydrant maintenance, system flushing, valve exercising, and other field work as required.
  • Locate and mark mains, services, and other facilities for construction work.
  • Install, repair, and replace meters.
  • Inspect water meters where problems may exist and take appropriate action as needed or instructed.
  • Investigate customer inquiries and complaints, including dirty water, low pressure, billing problems, and sewer back-ups.
  • Perform turn-ons and turn-offs as directed.
  • May assist in meter reading duties, meter testing, office operations, and general distribution.
  • Collect water samples using proper collection and handling methods and maintain necessary records as required.
  • Maintain appropriate records, both paper and data.
  • From time to time, may be directed to check stations, sewer lift stations, which involves reading instrumentation and responding to various situations that may arise.
  • Inspect customers' plumbing for illegal connections, cross-connections, tampered-with meters or seals, etc., and make appropriate report to supervisor.
  • Accurately and efficiently operate the company's meter reading system.
  • Assist with other tasks or projects as assigned.
Requirements
  • High school graduate or equivalent required.
  • Must possess a valid U.S. driver's license.
  • Must obtain a NJ DEP W1 license within 3 years from hire.
Knowledge, Skills, and Abilities
  • Excellent written and verbal communications skills; communicate effectively (clearly, concisely, and professionally) with internal and external customers.
  • Strong customer service skills.
  • Ability to work well under pressure.
  • Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
  • A team player able to work effectively in a team-fostered multi-tasking environment.
  • Will use and operate the following: hand tools, power tools, laptop computer, computer tablets, basic office equipment, company's meter reading equipment.
  • Will have a high degree of customer contact; access to confidential customer information and access to customers' properties.
  • At least one year experience in water/wastewater field preferred.
  • Good math skills and computer knowledge preferred.
  • Mechanical aptitude is a plus.
Working Conditions/Physical Demands
  • Participates in on-call duty as required.
  • May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases, and/or poor ventilation atmospheric conditions.
  • Must be able to lift and carry up to 20 lbs.
  • Company vehicle is provided for business purposes only.

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