Retail Banking Professional
3 weeks ago
PNC Financial Services Group is the largest bank in the United States by total assets, with a presence in over 19 states. We are committed to delivering the highest level of customer service, providing a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Why Work with Us?
As a Teller at PNC, you will have the opportunity to make a real difference in the lives of our customers. We are constantly looking for talented individuals who share our passion for customer service and are committed to delivering exceptional results.
About the Role
This is an exciting opportunity to join our team as a Teller, providing exceptional customer service, accurately performing high volume customer banking transactions, educating customers on new technology, and developing banking product referral opportunities through strong customer relationship skills. The ideal candidate will have a strong passion for delivering customer satisfaction, a keen eye for detail, and excellent communication skills.
Responsibilities
The successful candidate will be responsible for delivering a unique customer experience, processing a variety of customer interactions, educating customers on alternatives available for their financial interactions, identifying banking opportunities during the customer interaction and referring as appropriate. This will include performing lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources, and applying product and procedural knowledge to solve customer's problems.
Requirements
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
Compensation
Based on the market and location, the estimated salary for this role is between $45,000 and $60,000 per year, depending on experience.
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