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Client Relations Specialist

2 months ago

Coppell, Texas, United States Barcel USA Full time
Job Overview

Experience Level
Experienced

Job Location
National Offices

Employment Type
Full Time

Required Education
Bachelor's Degree

Travel Requirements
None

Job Sector
Customer Service

Position Summary

The Customer Service Representative plays a crucial role as a bridge between Customers/Distributors and Barcel USA. This position entails a dual focus on understanding customer needs, proposing and executing strategies, and ensuring timely resolution of issues with an emphasis on productivity and customer satisfaction.

Key Responsibilities
  • Act as a primary liaison for customer interactions, ensuring their needs are prioritized and addressed effectively.
  • Collaborate with various departments including Planning, Logistics, and Accounting to meet customer requirements.
  • Drive initiatives that enhance customer relations and streamline processes.
  • Engage with the Quality team to uphold and improve quality standards across operations.
  • Utilize strong negotiation and communication skills to resolve conflicts and provide solutions.
  • Maintain comprehensive records of all interactions and ensure adherence to company policies.
  • Support the development of strategic plans that align with customer demands and operational goals.
  • Identify opportunities for process improvements and contribute to the overall efficiency of the service operations.
  • Lead efforts to enhance the customer experience and support the objectives of the order management team.
Organizational Culture

At Barcel USA, we foster a collaborative environment focused on continuous improvement and transparency. We aim to identify challenges and engage in root cause analysis to enhance operational efficiency. Our commitment to adopting innovative technologies and data-driven strategies enables us to exceed our goals and capitalize on new opportunities.

Qualifications
  • Demonstrated flexibility and results-oriented mindset, even in ambiguous situations.
  • Strong analytical skills with attention to detail to ensure accuracy in all assessments.
  • Ability to comprehend the broader business landscape and make informed decisions based on key factors.
  • Proficient in critical thinking and problem-solving.
  • Experience in cross-functional teamwork and project contributions.
  • Skilled in negotiations with both partners and customers.
  • Proven leadership capabilities, particularly in collaborative settings.
  • Encouragement of team members to pursue process enhancements.
  • Commitment to safety and compliance with occupational regulations.
  • Bachelor's degree in supply chain management, industrial engineering, or a related field; equivalent experience may be considered.
  • A minimum of 5 years of progressive leadership experience in customer service or product supply within the consumer products sector.