Tinley Park Donor Center Phlebotomist

4 weeks ago

Tinley Park, Illinois, United States Versiti Inc. Full time
Job Summary

Under the direct supervision of department leadership, the Phlebotomist performs phlebotomy collection of whole blood and apheresis products. Interacting with donors and coordinators, the Phlebotomist provides a high level of customer service to deliver an excellent donation experience. The Phlebotomist takes pride in and is committed to delivering high-quality services, working cooperatively and being a supportive member of the team/group. Contributes positively to the achievement of team objectives.

Incumbent may be responsible for driving or providing effective interactions with Spanish-speaking donors depending on qualifications and business need.

Responsibilities
  • Prepares collection site and performs setup, including technology systems (may include quality control).
  • Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
  • Observes donors for reactions, provides reaction care, and assists other staff in handling reactions if needed.
  • Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
  • Rebooks donors for future donation appointments.
  • Understands and performs to all applicable regulatory and compliance requirements.
  • Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
  • Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
  • May prepare and pack units for transport.
  • Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
Requirements
  • High School Diploma or GED required.
  • Less than 1 year of job-related experience required.
  • 1-3 years relevant people-facing experience preferred.
  • Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials.
  • Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
  • Must have basic mathematical aptitude.
  • Ability to apply judgment to written or oral instructions.
  • Ability to organize work to provide productive work flow.
  • Has strong attention to detail.
  • Must have good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team.
  • Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
Benefits
  • $17/hr+ based on experience.
  • 8 weeks paid Phlebotomy training.
  • Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more.
  • Shift differentials for evenings/weekends.
  • Evenings (after 6:00pm): $1.50/hour.
  • Weekends: $2.00/hour.
  • Skill-based % increases offered for advanced phlebotomy skills training.
  • Additional Bilingual (Spanish) increase available after passing certification exam.

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