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Store Environment Team Member

2 months ago

Westlake, Ohio, United States Michaels Stores Full time
Job Summary

Maintain a high standard of overall store appearance and cleanliness, ensuring a positive customer experience. Deliver exceptional customer service, assisting customers in finding products and resolving issues. Perform various cleaning tasks, including trash collection, floor maintenance, and equipment movement. Deep clean high-traffic areas and maintain a safe environment for customers and staff. Collaborate with the team to achieve store goals and maintain a positive, respectful work environment.

Key Responsibilities
  • Collect and dispose of trash according to approved procedures.
  • Dust and damp mop floors following approved procedures.
  • Maintain store cleanliness and organization, including moving equipment and products.
  • Clean assigned areas using assigned materials and equipment.
  • Deep clean high-traffic areas, including bathrooms, breakrooms, and entryways.
  • Keep cleaning equipment neat and orderly, notifying supervisors of supply needs.
  • Seek out areas requiring cleaning and take initiative to complete tasks.
  • Complete all assigned tasks by supervisors.
  • Perform tasks in accordance with federal, state, and local guidelines.
  • Maintain positive interactions with team members and customers, adhering to company values.
  • Project a positive image and serve as a role model for other team members.
Additional Responsibilities
  • Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on benefits of rewards programs and private label credit cards, completing enrollments.
  • Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
Preferred Qualifications

Retail and/or cleaning experience preferred.

Work Environment

Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment. Public retail store setting with climate-controlled areas and some outdoor work. Use of standard commercial cleaners and chemicals from cleaning supplies.