Customer Service Ambassador

1 month ago


Corinth, Mississippi, United States Olympus Executives Full time
{"title": "Customer Relations Representative", "description": "Customer Relations Representative

Olympus Executives is seeking a skilled Customer Relations Representative to foster positive relationships with our customers and donors. As a key member of our team, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations.

In this role, you will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives.

As a Customer Relations Representative, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities:
  • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers
  • Adhere to company policies, procedures, and ethical standards
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
  • Maintain detailed records of customer interactions through company's key performance indicators provided in training
Requirements:
  • High school diploma or equivalent
  • Previous customer service or related experience preferred, but not required
  • Proven interpersonal skills
  • Ability to remain patient and composed, even in challenging customer situations
  • Flexibility to adapt to changing customer needs and departmental requirements
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently
  • Adherence to company policies, industry regulations, and ethical standards
  • A track record of punctuality and reliability in meeting work schedules
  • Ability to meet or exceed company's performance metrics
", "lang_code": "en"}

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