Evening Shift Supervisor

6 days ago


Hauppauge, New York, United States City Wide Facility Solutions Full time
City Wide Facility Solutions

We are seeking an experienced Facilities Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our facilities services division.

Salary: $45,000 - $60,000 per year (based on experience)

Job Summary

  • Develop and maintain productive working relationships with independent contractors by communicating client priorities and collaborating on solving problems.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with facility services manager daily for any issues that need immediate attention, including nightly recaps via email or phone message.
  • Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Responsible for documenting inspection results in the current CRM database on a daily basis, ensuring accurate and timely entry of data, including detailed notes and any relevant findings.
  • Execute City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
  • Other duties as necessary.
  • Typical hours: 4:30pm - 10:30pm

Requirements

  • High school diploma required or equivalent experience in commercial janitorial services industry (4 years).
  • 1 year of prior experience in a supervisory role; coaching, motivating, developing, and leading a team in multi-unit or locations.
  • Building, facilities, janitorial, or similar industry experience a plus.
  • Strong planning, organization skills, and attention to detail.
  • BASIC understanding of computer and mobile phone usage, including file management, internet browsing, using email, and navigating operating systems (Windows, macOS, Android, iOS). Familiar with common applications such as word processors and web browsers.
  • Excellent communication and interpersonal skills.
  • Bilingual English/Spanish preferred.
  • Must be innovative and strive for continuous process improvement.
  • Ability to report inspection findings to the Facilities Solutions Manager (FSM) and Independent Contractors in a clear and concise manner on a daily basis.

Benefits

City Wide Facility Solutions offers competitive compensation, including car and cell phone allowance.



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