Hospitality Service Representative

2 weeks ago


Halethorpe, Maryland, United States Aramark Full time
Job Summary

The Hospitality Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. This role requires excellent customer service skills, interpersonal and communication skills, both verbal and written, and organizational skills, accuracy, and attention to detail.

Key Responsibilities

Greet and provide customer service to guests while anticipating their needs

Book reservations and coordinate registration

Operate a register and/or software system to complete cash and credit card transactions

Answer phone calls and emails and deliver messages as needed

Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.

Requirements

Previous guest services experience preferred

Demonstrates excellent customer service skills

Demonstrates interpersonal and communication skills, both verbal and written

Demonstrate organizational skills, accuracy, and attention to detail

About Aramark

Aramark is a leading provider of food and facilities services to businesses, schools, and healthcare organizations. We are committed to providing exceptional service and creating a positive experience for our guests. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this role.

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