Hospitality Service Representative
2 weeks ago
The Hospitality Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. This role requires excellent customer service skills, interpersonal and communication skills, both verbal and written, and organizational skills, accuracy, and attention to detail.
Key Responsibilities
Greet and provide customer service to guests while anticipating their needs
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answer phone calls and emails and deliver messages as needed
Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
Requirements
Previous guest services experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail
About Aramark
Aramark is a leading provider of food and facilities services to businesses, schools, and healthcare organizations. We are committed to providing exceptional service and creating a positive experience for our guests. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this role.
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