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Gas Station Team Member

2 months ago

Torrington, Connecticut, United States BJ's Wholesale Club Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Gas Station Team Member at BJ's Wholesale Club. As a key member of our team, you will be responsible for providing exceptional member service, operating the gas station, and maintaining a safe and clean environment for our members.

Key Responsibilities

  • Provide exceptional member service and promptly assist members with gas station transactions.
  • Monitor gas station sales transactions and handle cash transactions when applicable.
  • Maintain cleanliness standards of restrooms and perform custodial duties as needed.
  • Monitor gas station reporting, ensure reports are generated, and perform gas station checklist procedures.
  • Accurately perform all opening and closing procedures.
  • Regularly monitor and maintain gas station equipment.
  • Oversee the fuel delivery process and perform required preparation procedures.
  • Understand and comply with safety, environmental, and security standards.
  • Perform cash drawer procedures, including cash deposit, verification, documentation, and control procedures.
  • Perform competitive price surveys daily and ensure posted gas prices and club signage match the pricing in the POS system.
  • Understand and properly follow all spill bucket and spilled material procedures.
  • Log all visitors and obtain proper ID before allowing anyone inside the kiosk area.
  • Maintain all club policies and procedures.

Requirements

  • Previous gas station operating experience preferred.
  • Experience operating a cash register preferred.
  • Must be able to complete all required training.
  • At least 18 years of age.

Work Environment

  • Exposure to both indoor and outdoor temperatures and weather conditions.
  • May require occasional lifting up to 50 lbs.
  • Could require long periods of sitting/standing and some bending.
  • Occasional exposure to flammable liquids and strong smells.

Team Member Expectations

  • Carry out job functions and responsibilities as assigned.
  • Support the application of club policies, procedures, and compliance.
  • Act with honesty and integrity and lead with the member in mind to address any and all concerns.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.

Member Expectations

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) - Fast, Friendly, Full, Fresh, Clean.