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Customer Service Representative

2 months ago

Crown Point, Indiana, United States Velocity Solutions Full time

We are seeking a skilled customer service professional to join our team at Velocity Solutions, a leading company in the energy industry. As a customer service representative, you will play a crucial role in ensuring the satisfaction of our customers, whether private or commercial.

Your Key Responsibilities
  • Respond to customer inquiries regarding billing and service offerings, providing accurate and timely information.
  • Maintain accurate and up-to-date customer data, ensuring seamless communication and service delivery.
  • Handle customer complaints and invoice corrections in a professional and courteous manner.
What We're Looking For
  • A commercial apprenticeship or equivalent experience in customer service, with a proven track record of delivering excellent customer experiences.
  • Proficiency in MS Office programs, with the ability to learn and adapt to new software and systems.
  • A strong, communicative personality with excellent interpersonal skills, able to work effectively in a team environment.
What We Offer

We are committed to supporting our employees in their personal and professional development, offering a range of benefits and opportunities for growth and advancement.

  • A permanent employment contract, providing stability and security.
  • A competitive salary, with opportunities for annual pay increases and bonuses.