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Member Support Specialist

3 weeks ago

Tuscaloosa, Alabama, United States Alabama Credit Union Full time

Job Overview: As a Member Support Specialist at Alabama Credit Union, you will be responsible for delivering exceptional customer service to our members. This is a full-time opportunity that offers a competitive salary and a chance to grow your career.

Key Responsibilities:

  • Engage members by providing a personalized onboarding experience, including opening new accounts and offering relationship-building activities
  • Assist members with loan requests, financial transactions, and opportunities to explore additional products and services
  • Process account openings, manage deposits and withdrawals, and provide product information to members

Requirements:

  • A high school diploma or equivalent is required
  • Critical customer service skills, attention to detail, and proficiency in computer software are essential
  • The ability to work independently and as part of a team, adapt to changing priorities, and maintain confidentiality is crucial
  • A passion for helping others and a commitment to excellent customer service is a must

Preferred Qualifications:

  • One to three years of experience in a customer-facing role is preferred
  • Bilingual (Spanish) is a plus

Estimated Salary: $48,000 - $65,000 per year, depending on experience

Working Conditions: The role requires sitting, standing, walking, seeing, hearing, reaching, and using fine motor coordination for office activities.