Director of Resident Services

4 days ago

Auburndale, United States 2LIFE COMMUNITIES Full time
Job Summary

We are seeking a highly skilled and compassionate Director of Resident Services to join our team at 2Life Communities. As a key member of our leadership team, you will be responsible for overseeing and participating in the development and delivery of support services and engaging programs for all residents.

Key Responsibilities
  • Provide oversight of, and conduct initial and annual resident assessments to evaluate social, psychological, cognitive, and physical needs.
  • Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
  • Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
  • Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities.
  • Support Resident Service staff to work closely with other departments to address any issues that may put a resident's tenancy at risk and other activities that directly impact residents.
  • Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
  • Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
  • Collaborate with Fund Development to write grants for resident services and programs.
  • Ensure all at-risk tenants' issues are identified, addressed, monitored, and reported to outside agencies as required.
  • Develop, lead, and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Aging Programs.
  • Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).
Requirements
  • Masters Degree in Social Work or Mental Health Counseling with LICSW/LMHC and a minimum of five years post-Masters degree experience or a combination of relevant Masters level training and experience.
  • Diverse individuals or individuals who are bilingual a plus.
  • Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
  • Able to travel to all 2Life campuses for meetings and training.
Supervisory Responsibility

Direct supervisory responsibilities for all Resident Service staff. Supervise social work interns and interns from other fields, if necessary.

About 2Life Communities

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community to live a full life of connection and purpose in a dynamic and supportive environment.

We are continually evolving support services to meet the needs of our diverse residents as they age. 2Life Communities owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another units within the next several years as we complete projects in active planning and construction phases.

Benefits and More

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families.

Our rewards program includes but not limited to:

  • Robust medical and dental plan
  • Vision
  • Employer-paid life and AD&D, STD, and LTD insurance
  • 401(k) plan
  • Paid vacation
  • Paid holidays
  • 2 floating holidays
  • Pet insurance
  • And more

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