Patient Care Coordinator

3 weeks ago

Redmond, Washington, United States OnePeak Medical Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at OnePeak Medical. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.

Key Responsibilities
  • Provide Outstanding Patient Care
    • Offer a warm and positive welcome to patients and visitors, both in person and via phone.
    • Ensure accurate listing of the Primary Care Provider (PCP) in the patient's chart.
    • Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
  • Manage Schedules and Appointments
    • Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
    • Register patients and update their demographic and insurance information, as well as the patient portal.
    • Scrutinize schedules to guarantee accuracy in appointments and visit preparedness.
  • Administrative Support
    • Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
    • Maintain the reception desk, waiting areas, and office files.
    • Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
  • Communication and Teamwork
    • Effectively communicate with patients, staff, and providers.
    • Display confidence and skill knowledge.
    • Uphold company core values and treat others with respect.
    Requirements
    • Education and Experience
      • High school diploma or equivalent – Required
      • 6 months of customer service experience – Required
      • 6 months of front desk reception or scheduling experience in a medical office – Strongly preferred
      • Prior PM/EHR experience – Strongly preferred
      • Proficiency in Microsoft Office Suite – Strongly preferred
      • Computer/Tech Savvy – Strongly preferred
      • Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – Strongly preferred
    • Skills and Qualifications
      • Demonstrate T.R.I.B.E. values (Teamwork, Respect, Informed, Balance, Excellence).
      • Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
      • Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
      • Display good judgment, making timely and sound decisions.
      • Embrace an attitude of continuous improvement.
      • Thrive in a fast-paced environment.
      • Be flexible and able to meet business needs, potentially involving travel to other clinics.
      Benefits
      • Medical, Dental, Vision, and Life Insurance
      • Voluntary Critical Illness, Accident, and LTD plans
      • Flexible Spending Account (FSA) and Dependent Care Assistance Program (DCAP)
      • 401(k) Retirement Plan with Company Match
      • Peak Bucks
      • Employee, Friends, and Family Discounts
      • Paid Time Off and Paid Holidays
      • Paid Parental Leave

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