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Branch Operations Coordinator Mount Pleasant

2 months ago

Mount Pleasant, Michigan, United States Quality Talent Group Full time
Job Title: Branch Operations Coordinator

We are seeking a highly skilled Branch Operations Coordinator to join our team at Wells Fargo. As a Branch Operations Coordinator, you will play a critical role in supporting customer experience, completing operational activities, and minimizing risks under established policies.

About the Role:

This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on our customers' lives. As a Branch Operations Coordinator, you will be responsible for:

  • Supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Completing operational activities while minimizing risks under established policies
  • Performing routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Supporting the Branch manager in operational tasks and scheduling
  • Resolving issues related to daily operations of the teller line, under direction of regional banking management
  • Supporting customers and employees in resolving or escalating concerns or complaints
  • Receiving guidance from managers and exercising judgment within defined policies and procedures
  • Providing excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identifying information and services to meet customers' financial needs
  • Motivating a diverse team to achieve full potential and meet established business objectives
Requirements:

To be successful in this role, you will need:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:

We are looking for candidates with:

  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Motivate others to achieve full potential and meet established business objectives
Job Expectations:

This role requires:

  • Ability to work a schedule that may include most Saturdays
  • This position is not eligible for Visa sponsorship
Why Wells Fargo:

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are recognized for our commitment to diversity, equity, and inclusion, and we welcome applications from all qualified candidates.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.