Member Service Representative

2 days ago


Hickory, North Carolina, United States Local Government Federal Credit Union Full time
Job Title: Member Service Advisor

At Local Government Federal Credit Union, we are seeking a highly skilled Member Service Advisor to join our team. As a key member of our staff, you will play a crucial role in providing exceptional member experience and promoting our financial products and services.

Key Responsibilities:
  1. Provide personalized solutions to members, exceeding their expectations and building strong relationships.
  2. Assist members with financial transactions, account openings, and loan applications, ensuring accurate and timely processing.
  3. Offer digital solutions to members, educating them on self-service alternatives and promoting financial wellness.
  4. Collaborate with internal departments to provide a seamless member experience, addressing concerns and resolving issues.
  5. Comply with regulatory requirements, policies, and procedures, ensuring operational risks are mitigated.
Requirements:
  1. Minimum 1-3 years of banking or member service experience.
  2. High school diploma or equivalent.
  3. Excellent communication, interpersonal, and customer service skills.
  4. Notary Public in North Carolina or ability to achieve within 6 months.
  5. PC proficiency, including Microsoft Office and the Internet.
  6. Ability to function in a fast-paced office environment and lift up to 25 lbs.
Preferred Qualifications:
  1. Credit Union member service experience.
  2. Knowledge of financial products and services, mobile and online banking a plus.

We offer a dynamic work environment, opportunities for professional growth, and a commitment to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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