Quality Assurance Specialist
11 hours ago
ResCare Community Living is seeking a highly motivated and detail-oriented Quality Assurance Coordinator to join our team.
Job Summary:The Quality Assurance Coordinator will be responsible for conducting case file record reviews to ensure compliance with regulations and company processes. This role will also involve identifying opportunities for improvement and implementing corrective actions to ensure contractual performance expectations.
Key Responsibilities:- Conduct site reviews at assigned locations and submit results
- Participate in the Pre-Survey Review process
- Review incident reporting and initiate follow-up when needed
- Participate in follow-up with corrective action plans (surveys, audits, etc.)
- Submit weekly QA reports in a timely manner to the Quality Assurance Manager/Supervisor
- Present feedback to management regarding areas that need improvement
- Ensure all clients receive a return call within 24 hours of calling
- Associate's degree in Human Services, education, psychology, sociology, or a related field
- Minimum two plus years of related experience
- Demonstrated knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates
- Demonstrated knowledge of computers and data management processes
- Demonstrated knowledge of eligibility determination processes and filing procedures
ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability.
We offer a comprehensive range of high-quality services, including community living, adult host homes, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs.
Our company is an Equal Opportunity Employer and does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity, or sexual orientation in admission, treatment, or participation in its programs, services, and activities, or in employment.
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