Customer Service Manager

4 weeks ago


Bridgeport, Connecticut, United States Transdev Full time
Job Summary:
Transdev in Bridgeport, CT is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.

We are seeking customer service-oriented professionals who are dedicated to safety and have 3-5 years' experience dispatching. About the Job:
This is a full-time position with competitive compensation of $25/hour. Our comprehensive benefits package includes health, dental, and vision insurance, retirement savings (401K) plan, paid time off and sick days. We also offer opportunities for professional growth and advancement.

Key Responsibilities:
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

Requirements:
- High School Diploma or GED; Technical Degree preferred.
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Subject to a DOT drug testing and physical if applicable.

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