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Client Support Specialist

2 months ago

Green Bay, Wisconsin, United States via Full time

Via is an innovative transportation firm that leverages technology to transform travel experiences. As a Customer Service Representative at Via, your role will encompass overseeing various facets of our daily transit operations. You will collaborate closely with your colleagues to address live troubleshooting scenarios, coordinate with other departments, and enhance our service offerings.

Key Responsibilities:

  • Effectively manage daily operational strategies based on real-time data
  • Lead responses to operational challenges, ensuring outstanding service for our riders
  • Make decisive choices on escalated support matters
  • Assist other business units as required
  • Conduct research and compile analytical reports
  • Prioritize operational challenges and implement suitable actions
  • Utilize expertise to make independent decisions
Qualifications:
  • Ability to excel in dynamic environments
  • Strong sense of ownership and dedication to customer satisfaction
  • Detail-oriented with a proactive approach
  • Excellent communication abilities
  • Comfortable making decisions in uncertain situations
  • Solution-focused mindset with a knack for process improvement
  • Collaborative team player
Compensation and Benefits:
  • Salary commensurate with experience
  • Comprehensive benefits package including health plans and retirement matching
Founded in 2012, Via stands at the forefront of TransitTech, delivering cutting-edge transportation solutions worldwide. Are you prepared to contribute to this exciting journey? Via is an equal opportunity employer.