Client Experience Specialist
1 week ago
Massage Envy is a nationwide wellness franchise dedicated to providing exceptional massage, stretch, and skin care services. Our mission is built upon the belief that regular massage, stretch, and facials are integral components of whole-body wellness and overall health.
Role OverviewWe're seeking a skilled Client Experience Specialist to join our Peoria location. As a key member of our team, you'll play a vital role in delivering outstanding customer service, promoting our wellness programs, and driving member retention.
Key Responsibilities- Customer Service Excellence: Greet clients upon arrival, schedule services, answer phone calls, address questions and concerns, protect client confidentiality, and maintain a safe and therapeutic environment for all guests.
- Wellness Program Promotion: Educate clients on new and expanded services, sell the Massage Envy Wellness Program, book clients for future services, and encourage home-care retail purchases based on service provider recommendations.
- Member Retention: Drive member retention through outreach via phone and email.
- Core Values: Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
- Team Support: Protect our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
- Prior experience as a Customer Service Representative or Administrative role.
- 1+ year of experience handling incoming calls from clients regarding services.
- Minimum of 2 years of sales experience.
- Provide exceptional customer service by actively listening to clients understanding their needs, and offering appropriate solutions.
- Open schedule availability.
- Excellent verbal and written communication skills.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive compensation package, including benefits and opportunities for growth and development.
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