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Rooftop & Lounge Manager

2 months ago

Cincinnati, Ohio, United States Pyramid Global Hospitality Full time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a passionate hospitality professional to lead the front of house and oversee the flawless execution of superior service while ensuring all company policies and standards are met. The successful candidate will have a strong background in service, thorough knowledge of the guest experience, and exceptional service attitude.

Key Responsibilities

  • Lead the daily operations of the restaurant, while managing the day-to-day activities and assignments of the Front and Heart of the House staff.
  • Organize and assist with conducting pre-shift and departmental meetings, communicating information to the team members, such as house count and menu changes.
  • Create weekly schedules to ensure proper coverage to service expected business levels.
  • Work seamlessly and collaboratively with other F&B Managers and Director to create memorable dining experiences for our guests.
  • Accurately execute all policies with improvement to quality, service, and operations.
  • Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards.
  • Coordinate in developing training programs.
  • Achieve quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, complaints, and/or requests.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ensure consistent adherence to Forbes Five-Star service and Lytle Park Hotel brand standards, ensuring elevated products and service is delivered.
  • Must be present on the floor during peak business periods, to ensure guest satisfaction.
  • Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible.
  • Create an environment of engagement for team members, while being a liaison between team members and management.

Qualifications

Education:

Bachelor's degree, preferably specializing in Hospitality, Food & Beverage, and/or equivalent experience is required.

Experience:

Must have at least two (2) or more years of strong Food & Beverage Supervisory and/or Management experience in a Full-Service Restaurant, with previous experience in a Luxury Environment preferred, or other related/equivalent field may be considered.

Licenses or Certificates:

Preferably TIPS and ServSafe Certification.

The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.