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Team Leader for Member Services

2 months ago

Kalamazoo, Michigan, United States Consumers Credit Union Full time

Team Leader for Member Services

The Team Leader for Member Services plays a crucial role in the onboarding, training, and ongoing support of new team members. This position is essential for providing guidance and motivation to ensure the team's engagement and overall success. The responsibilities include managing daily operations, enhancing efficiency, and meeting performance objectives.

Key Responsibilities:

  • Facilitate monthly individual coaching and training sessions
  • Mentor and guide new team members
  • Organize and oversee training schedules for new hires
  • Evaluate training requirements and offer necessary assistance
  • Possess comprehensive knowledge of specialized accounts
  • Address team inquiries and provide direction
  • Collaborate with the team to optimize cross-selling opportunities
  • Offer advice on cross-sales strategies
  • Encourage efficiency and the adoption of new technologies
  • Aid in scheduling and operational planning
  • Manage escalated customer calls with professionalism and empathy
  • Contribute to reporting and departmental strategy
  • Support directives from supervisors

Qualifications:

  • Proven leadership capabilities
  • Strong problem-solving skills
  • Knowledge of products and cross-selling techniques
  • Ability to make well-informed decisions
  • Exceptional communication abilities
  • Attention to detail
  • Familiarity with Credit Union policies and regulations
  • Completion of LAP 100 series

About Consumers Credit Union:

At Consumers Credit Union, we prioritize teamwork and a sense of community. Join a collaborative environment that values the success of each member.

Employee Benefits:

Consumers Credit Union provides outstanding health benefits, 401(k) matching, paid time off, gym memberships, wellness initiatives, tuition reimbursement, and more. Additionally, we offer loan discounts for employees. We are dedicated to Equal Employment Opportunity and proudly support Veterans and Military personnel.