Desktop Support Specialist
2 weeks ago
Empower AI Inc. is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring that our IT infrastructure is running smoothly.
Job Summary:The Desktop Support Technician will be responsible for:
- Providing technical support to users via phone, email, and in-person
- Troubleshooting and resolving technical issues with desktop computers, laptops, and mobile devices
- Configuring and installing new hardware and software
- Performing routine maintenance tasks to ensure the smooth operation of our IT infrastructure
- Documenting and tracking technical issues and resolutions
The successful candidate will have:
- Excellent communication and interpersonal skills
- Strong technical skills, including knowledge of Windows operating systems and software applications
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to prioritize tasks and manage multiple projects simultaneously
To be considered for this role, you must have:
- A high school diploma or equivalent
- At least 0-5 years of experience in a technical support role
- Knowledge of Windows operating systems and software applications
- Ability to obtain a Public Trust Clearance
Empower AI Inc. is a leading provider of AI solutions for government agencies. We are committed to providing our employees with a positive and inclusive work environment, and we offer a range of benefits and perks to support their well-being and career development.
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