Desktop Support Specialist

2 weeks ago


Lakewood, United States Empower AI Inc. Full time
Job Title: Desktop Support Technician

Empower AI Inc. is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring that our IT infrastructure is running smoothly.

Job Summary:

The Desktop Support Technician will be responsible for:

  • Providing technical support to users via phone, email, and in-person
  • Troubleshooting and resolving technical issues with desktop computers, laptops, and mobile devices
  • Configuring and installing new hardware and software
  • Performing routine maintenance tasks to ensure the smooth operation of our IT infrastructure
  • Documenting and tracking technical issues and resolutions
Responsibilities:

The successful candidate will have:

  • Excellent communication and interpersonal skills
  • Strong technical skills, including knowledge of Windows operating systems and software applications
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to prioritize tasks and manage multiple projects simultaneously
Requirements:

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • At least 0-5 years of experience in a technical support role
  • Knowledge of Windows operating systems and software applications
  • Ability to obtain a Public Trust Clearance
About Empower AI Inc.

Empower AI Inc. is a leading provider of AI solutions for government agencies. We are committed to providing our employees with a positive and inclusive work environment, and we offer a range of benefits and perks to support their well-being and career development.



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