Overnight Concierge

1 week ago

New Orleans, Louisiana, United States The Domain Companies Full time
About The Domain Companies

The Domain Companies is a national real estate development and investment firm dedicated to making a positive and lasting impact on the communities we serve. Our diverse portfolio includes innovative projects such as affordable, mixed-income, and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our Culture

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. We strive for excellence and innovation in everything we do, creating a dynamic environment that encourages creativity and offers opportunities for growth and advancement.

Job Summary

We are seeking an Overnight Concierge to join our team who is highly customer-centric, empathetic, creative, and organized. This individual will serve as the primary point of contact for residents and be passionate about enhancing the resident experience and local community.

Key Responsibilities
  • Monitor entrances, exits, and all activity in the front lobby; maintain visitor and vendor logs.
  • Manage the package room - Log, organize, and distribute packages.
  • Document and communicate incidents/accidents at the property to the leadership team.
  • Be readily available to resolve any problems or dissatisfaction of the residents, within company policy.
  • Take maintenance requests, as needed.
  • Hand out team member business cards and gather information for follow-up (after office hours only).
  • Provide access to the community for resident's guests, deliveries, and other special requests from management and/or residents with prior written approval.
  • Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs.
  • Accommodate residents with lifestyle services that tailor to their needs like grocery, flower, and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
  • Assist in planning, coordinating, and promoting resident social events.
  • Be proactive about solving problems, even if it's outside of your area, and be ready to take on additional initiatives and responsibilities as they emerge.
Requirements
  • 1-2 years of customer service experience preferred.
  • High school or GED required.
  • Customer-centric with a warm demeanor, positive attitude, and impeccable follow-through.
  • Ability to work independently and with a team.
  • Ability to plan and prioritize efficiently and motivate/lead team members.
  • Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
  • Strong written and oral communication and problem-solving skills.
  • Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
  • Technically savvy with technology, i.e. smartphones and computers.
  • Computer proficiency included but not limited to Microsoft Office.
Work Environment

This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. Involves manual dexterity for using a keyboard, mouse, and other office equipment. May involve moving or lifting items at or about 40 pounds.

Work Schedule

10:00 PM - 6:00 AM, a combination of weekdays and weekends. Ability to work a flexible overnight schedule based on company needs. Regular, dependable attendance and punctuality.

Benefits
  • Health and wellness benefits with 4 different plan offerings.
  • Company-paid Life Insurance and Short-Term Disability.
  • Paid Parental Leave Program (up to 8 weeks of 100% pay).
  • 401(k) matching program (up to 4%).
  • 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
  • Competitive compensation with annual bonus potential.
  • Fun extracurricular activities and perks.
  • MyDomain discounts at local businesses.
  • 2 Volunteer days and an annual community day where we get to give back, together.
  • Professional development opportunities.

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