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Retail Team Lead

2 months ago

Slippery Rock, Pennsylvania, United States GetGo Caf + Market Full time
Job Summary

As a GetGo Caf + Market Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant shopping, purchasing and food services in addition to guidance and coaching Team Members. You will help our store run like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the team in addition to, and often on behalf of, the Store Leader.

Key Responsibilities
  • Maintain a Safe Work Environment

Ensure the safety of our Team Members, customers, and products is the top priority in all aspects of our work.

Exceed Customer and Team Member Expectations

Provide safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.

Cultivate a Fast, Friendly Culture

Share warmth and passion for service with a smile with all Team Members and customers.

Oversee New Team Member Training

Ensure that all Team Members are working in the most efficient and effective way, getting our customers in, out, and on their way is our top priority.

Provide Leadership and Training

Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.

Ensure Food-Handling Certifications

Ensure all Team Members maintain proper food-handling certifications.

Monitor Competitor Pricing

Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.

Rapidly Correct Equipment Issues

Rapidly correct any equipment issues.

Be Flexible and Adaptable

Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.

Perform Multiple Roles

Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.

Assist Store Leader

Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.

Be the Face of the Store

Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.

Nurture an Inclusive Environment

Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.

Requirements
  • Experience

1 to 3 years of experience in a retail or customer service environment.

Education

High school diploma or equivalent.

Certifications

Food Safety certification preferred.

Lifting Requirement

Up to 50 pounds.

Age Requirement

At least 18 years of age.