Customer Service Representative
3 days ago
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at Vyve Broadband. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers via phone, ensuring their needs are met and exceeded.
**Responsibilities:**
- Provide top-notch customer service via phone, resolving issues and answering questions in a professional and courteous manner.
- Sell and promote our services to customers, achieving daily, weekly, and monthly sales goals.
- Work closely with our technical teams to troubleshoot and resolve complex customer issues.
- Document all customer interactions accurately, ensuring work orders and billing systems reflect the transaction requirements.
**Requirements:**
- High School Diploma or equivalent required; Associate's Degree preferred.
- Minimum 1-year experience in sales, customer-facing environment, in-person or call center.
- Excellent communication and interpersonal skills, with ability to learn quickly and adapt to new technology changes.
- Strong organizational skills and self-management abilities.
**Estimated Salary Range:** $45,000 - $65,000 per year, based on location and performance.
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