Paratransit Reservation Specialist

3 days ago


Garden City, Michigan, United States Transdev Full time

Sales Resume Call Center Agent

In this exciting role, you will be responsible for booking trips for ADA paratransit service and providing top-notch support to our customers. As a key member of our customer service team, you will play a critical part in ensuring the success of our operations.

Key Responsibilities

  • Respond promptly and professionally to all inbound client calls.
  • Process reservations efficiently and accurately, utilizing system software.
  • Collaborate with dispatchers to ensure seamless service delivery and on-time performance.
  • Maintain up-to-date passenger information, locations, addresses, and special comments.
  • Guide potential applicants through the eligibility process and provide necessary assistance.

Requirements

  • Demonstrated ability to work in a fast-paced environment.
  • Exceptional communication and interpersonal skills.
  • Basic computer skills and proficiency in software applications.
  • High school diploma or equivalent required.
  • Typing speed of 35 wpm or higher.

Compensation

The estimated annual salary for this position is approximately $45,000, based on industry standards and market research. In addition to a competitive salary, we offer a comprehensive benefits package and opportunities for career advancement.



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