Paratransit Reservation Specialist
3 days ago
Sales Resume Call Center Agent
In this exciting role, you will be responsible for booking trips for ADA paratransit service and providing top-notch support to our customers. As a key member of our customer service team, you will play a critical part in ensuring the success of our operations.
Key Responsibilities
- Respond promptly and professionally to all inbound client calls.
- Process reservations efficiently and accurately, utilizing system software.
- Collaborate with dispatchers to ensure seamless service delivery and on-time performance.
- Maintain up-to-date passenger information, locations, addresses, and special comments.
- Guide potential applicants through the eligibility process and provide necessary assistance.
Requirements
- Demonstrated ability to work in a fast-paced environment.
- Exceptional communication and interpersonal skills.
- Basic computer skills and proficiency in software applications.
- High school diploma or equivalent required.
- Typing speed of 35 wpm or higher.
Compensation
The estimated annual salary for this position is approximately $45,000, based on industry standards and market research. In addition to a competitive salary, we offer a comprehensive benefits package and opportunities for career advancement.
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