Patient Services Representative
2 weeks ago
We are committed to providing exceptional healthcare services to our patients and community. Our team of professionals is dedicated to delivering high-quality care and making a positive impact on people's lives.
We are seeking a skilled Patient Services Representative to join our team. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive the best possible care and service.
Key Responsibilities
- Greet patients and guests in a friendly and professional manner, utilizing AIDET principles to provide an exceptional patient experience.
- Provide patient support and keep informed of delays, taking appropriate action to ensure timely resolution.
- Perform all registration functions, including full registration, updating and validating demographics, identification, and insurance information, and completing verification and obtaining signatures.
- Utilize technology, such as kiosks and tablets, to assist patients upon arrival and provide efficient service.
- Makes appointments, including follow-up appointments, in a high customer service environment, ensuring timely and efficient service across the healthcare continuum.
- Collects co-pays and outstanding balances, reviews and reconciles cash drawer on a daily basis, and accurately and efficiently performs non-clinical administrative duties.
- Performs and documents patient outreach and call backs for messages received in pool, MyChart messaging, and confirmation calls.
- Fulfills organizational responsibilities, including respecting and promoting patient rights, responding appropriately to emergencies, and maintaining a working knowledge of regulatory standards.
Requirements
Minimum one year of recent registration or billing experience working in a medical facility is preferred. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is also preferred. Epic experience is a plus. Excellent organizational, written/verbal communication, and teamwork skills are essential. Demonstrated performance of excellent customer service skills is required.
Education Requirements
A High School Diploma or equivalent is required.
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