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Service Center Team Leader

2 months ago

Portland, Oregon, United States evo Full time
Job Overview

Company Mission: At evo, we strive to enhance lives by fostering community and inspiring the adventurous spirit within everyone. As a leading multi-channel retail brand, we blend community engagement, commerce, action sports, and outdoor lifestyle into a unique customer experience. Our success is defined by our commitment to building a renowned brand, creating an exceptional workplace for our employees, and giving back to empower underprivileged children.

Position Summary:

The Service Shop Supervisor is essential in managing the daily functions of the Service Shop and Rental department. This role involves overseeing the Service Shop & Rental Associates, ensuring a smooth workflow, and maintaining exceptional customer satisfaction. The Service Shop Supervisor reports to the Retail Manager and works closely with technicians, mechanics, and rental associates to uphold high service standards.

Benefits:

  • Comprehensive health, dental, and vision coverage*
  • Paid time off for vacation, sick leave, and volunteer work
  • Parental leave for all parents
  • Quarterly retail bonuses and profit-sharing opportunities*
  • 401k with matching contributions
  • Employee discounts and access to professional deals on most products
  • Annual new gear provision for skiing or snowboarding*
  • Bike financing options and stipends
  • Community engagement activities, outdoor events, and retreats
  • Flexible scheduling and remote work options for eligible positions
  • Opportunities for career development and training

Note: Availability of benefits may vary based on location and employment type. The Company reserves the right to modify benefits at any time.

Key Responsibilities:

  • Leadership: Guide and motivate Service Shop & Rental Associates, fostering a collaborative work environment.
  • Workflow Oversight: Manage daily operations in the service shop, ensuring timely service completion.
  • Customer Engagement: Address customer inquiries and concerns to ensure satisfaction.
  • Equipment Oversight: Ensure the maintenance and cleanliness of rental equipment.
  • Coordination: Work with technicians and mechanics to streamline service activities.
  • Training: Onboard and train new Service Shop & Rental Associates.
  • Inventory Control: Monitor inventory levels for rental equipment and supplies.
  • Quality Assurance: Implement quality control measures for service processes.
  • Performance Reviews: Conduct evaluations and provide feedback to team members.
  • Reporting: Prepare reports on service and rental activities for management.
  • Other related duties as assigned.

Qualifications:

  • High school diploma or equivalent; additional retail management training is advantageous.
  • Proficient in standard office and communication software.
  • Strong leadership, adaptability, attention to detail, and customer service skills.
  • Previous supervisory experience in a service shop or rental setting.
  • Commitment to the core values of the organization.

At evo, we are dedicated to fostering a culture of equity, inclusivity, and compassion. We value the unique experiences of each individual and recognize the strength found in diverse perspectives. We are committed to building a team that reflects the community we aim to serve.

evo is an equal opportunity employer, promoting diversity in our workforce. All candidates will be considered without regard to sex, race, religion, age, or any other protected status.

The salary range for this position is competitive and based on experience and skills.

We continually refine our compensation and benefits offerings to ensure fairness and clarity for all employees.