Assistant Clinic Manager

2 weeks ago

Pasadena, California, United States Skin Laundry Full time
About Skin Laundry

Skin Laundry is a revolutionary company that is changing the way people care for their skin. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.

Job Summary

We are seeking a highly motivated and experienced Assistant Clinic Manager to join our team at Skin Laundry. As an Assistant Clinic Manager, you will be responsible for leading our sales strategies and day-to-day management of one of our Skin Laundry clinics. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations.

Responsibilities
  • Create curated client experiences
  • Present & promote customized laser facials best suited for current and perspective clients' personal skincare needs
  • Discuss the importance or the skin care protocols & products suggested by the medical team
  • Establishes and maintains effective client retention processes
  • Celebrate the success of the clients' results
  • Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic
  • Use KPIs and propose action plans to elevate client experience
  • Plan and operate within the approved budget
  • Adjust staffing levels according to policy and standards
  • Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
  • Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations
  • Establishes adequate staff to ensure timely patient visits
  • Strong communication skills, ability to multitask, and comfortability with computer/store systems
  • Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging
  • Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth
  • Understand opportunities and support the team to meet personal & clinic business goals every day
  • Upholds organizational relationships with Skin Laundry's One-Team Leadership Mentality
Requirements
  • Ideally 1-2 years of management experience in a retail environment
  • Comfortable with selling in a high-volume retail clinic
  • You have a passion for accessible and inclusive skin care beauty for all skin types
  • You enjoy working 1:1 with clients
  • You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook
  • Exhibit exceptional customer service and outreach, while driving your clinic to the next level
  • You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity
  • You enjoy working 1:1 with clients
  • You are driven, self-motivated, and hold yourself and others to exceptional standards
  • You are a able to influence others, possessing strong verbal and written communication skills
  • You love to collaborate with others and thrive in a team environment
  • You love to learn & continuously grow
Benefits
  • Skin Laundry Complimentary Employee Treatment & Product Discount Program
  • Vacation leave, sick leave, and 10 Paid holidays
  • Parental Leave
  • Health insurance - Medical, Dental, and Vision insurance options
  • 401k
  • Flexible Spending Accounts (FSA) - Health Care and Dependent Care
  • Voluntary Term Life insurance for employee, spouse, and child(ren)
  • Employee Assistance Program (EAP)
  • Voluntary Accidental Death & Dismemberment (AD&D)
  • Voluntary Commuter Benefits
  • Voluntary Legal Benefits
  • Voluntary Group Accident insurance
  • Voluntary Critical Illness insurance
  • Voluntary Hospital Indemnity insurance
  • ADP LifeMart - discounted products, services, and experiences
  • Calm App subscription
About Us

Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably. Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably. Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably. Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/skin-laundry

Equal Opportunity Employer

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance: https://www.skinlaundry.com/contact

Employment Agencies: Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Skin Laundry, including unsolicited resumes sent to a Skin Laundry mailing address, fax machine or email address, directly to Skin Laundry employees, or to Skin Laundry's resume database will be considered Skin Laundry property. Skin Laundry will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Skin Laundry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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