Study Support Service Officer

1 week ago

Cambridge, United States Norfolk and Norwich University Hospital Full time

Job summary

Fixed term contract/ secondment opportunity for 6 years

An exciting opportunity has arisen to join the East of England Regional Research Delivery Network, as a Study Support Service Officer, enabling the delivery of health and care research across the region.

The Officer's efforts are instrumental in underpinning the success of the Study Support Service, providing essential support and enabling the smooth operation of services. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR's overall mission to improve the health and wealth of the nation through research.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH's workforce.

Interview date - 15th January 2025

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Main duties of the job

The role will report into a Study Support Service Manager. Central to the role is the delivery of a range of services to support the delivery of research following relevant Standard Operating Procedures (SOPs). This will involve engaging with multiple partners across the region by supporting the coordination of communities and events. Additionally, you will maintain systems for costing and attribution of studies ensuring adept support for regional organisations with their data requirements.

The key responsibilities of this role will be to:

Provide support for the delivery of Study Support Services in line with national standards and to facilitate efficient study set-up, acting as 'Main NIHR Network Contact' for the purpose ofperformance monitoring, tracking and assisting activities. Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This includes communicating and presenting to a variety of audiences Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

Degree level qualification or equivalent experience

Experience

Essential

Experience of administration within an organisational environment Experience of using data systems, including accurate data entry and interpretation of data

Skills

Essential

Ability to work independently in accordance with SOPs, while supporting the broader activities of a team Ability to communicate clearly with colleagues at all levels and across organisations

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion

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