Senior IT Service Center Analyst

4 weeks ago

Grand Rapids MI USA, United States Meijer Full time
Job Description:

At Meijer, we're committed to helping people provide for themselves and their families. As a leading retailer in the Midwest, we're seeking a skilled IT Service Center Senior Analyst to join our team. This role is a hybrid position, requiring presence in our Grand Rapids office location Monday - Wednesday, with the option to work remotely Thursday - Sunday.

Key Responsibilities:

• Train and coach IT Service Center analysts on department processes, troubleshooting steps, and interaction handling.

• Act as points of contact for the IT Service Center in the absence of leadership.

• Be accountable for engaging Incident Management and Senior Management as needed.

• Ensure issues reported by end users are handled according to process, providing guidance to IT Service Center analysts as needed.

• Take over handling of issues reported by end users as needed to ensure timely resolution of the issue.

• Determine the level of impact of end user reported issues to the business.

• Assist in the handling of high or critical priority issues by engaging product support teams, communicating status of incoming interactions, and helping to draft and send notifications communicating the status of the issue and any other gaps as needed.

• Monitor all active high and critical priority incidents to ensure proper and timely handling, communication, and resolution.

• Escalate incidents or end user reported issues to appropriate individuals based upon established guidelines and procedures.

• Monitor and react to call volumes based upon forecasted staffing needs, skills, and daily attrition.

• Assist with projects and reporting that enhance the quality or efficiency of the IT Service Center.

• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.

• Research, resolve, and respond to questions or issues reported by end users in a timely manner, in accordance with standards.

• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.

Requirements:

• Bachelor's degree or equivalent.

• Excellent customer service, interpersonal, and communication skills.

• Strong oral and written communication skills (technical and non-technical).

• Strong analytical and problem-solving skills.

• Strong ability to manage multiple tasks in high-pressure situations.

• Strong leadership and training skills for team members and coworkers.

• Adaptability and flexibility in dynamic situations.

• A proactive approach to identifying and addressing challenges.

• Excellent organizational skills.

• A commitment to continuous learning and professional development.

• Ability to work collaboratively and independently as needed.

• Ability to use customer service standards and follow guidelines, as well as to help others interpret policy.

• Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for clients' needs.

• Prefer experience in computer systems or IT support.

• Understanding of multi-platform environments.

• Thorough understanding of trouble ticket process.

• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established directions and standards.

About Meijer:

We're a family-owned business with a commitment to helping people provide for themselves and their families. With over 70,000 employees across six states, we're a leading retailer in the Midwest. We're an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We're committed to treating all persons with dignity and respect.

  • Senior IT Service Center Analyst

    4 months ago

    Grand Rapids, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid...

  • Senior Commercial Credit Analyst

    3 weeks ago

    Grand Rapids, Michigan, United States Lake Michigan Credit Union Full time

    About the Role: We are seeking a highly skilled Senior Commercial Credit Analyst to join our team at Lake Michigan Credit Union. As a Senior Commercial Credit Analyst, you will be responsible for assessing the risk of commercial loan requests, managing the administrative requirements of a commercial loan portfolio, and training and mentoring junior credit...

  • Senior Commercial Credit Analyst

    1 month ago

    Grand Rapids, United States Lake Michigan Credit Union Full time

    Primary Location: Grand Rapids, MI - Employee Status: full-time salary. Estimated Hours/ Week: 38 What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness package including Medical (with prescription Credit Analyst, Commercial, Analyst, Senior, Loan Officer, Technology, Banking, Credit

  • Senior Systems Analyst

    4 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Job Title: Senior Systems AnalystJob Summary: We are seeking a highly skilled Senior Systems Analyst to join our team at Creative Financial Staffing. As a Senior Systems Analyst, you will be responsible for maintaining and enhancing company budgeting, forecasting & long-term planning systems. You will also be responsible for maintaining, supporting, and...

  • Senior Behavior Specialist

    4 weeks ago

    Grand Rapids, MI , USA, United States Total Spectrum Care Full time

    About the RoleTotal Spectrum Care is seeking a highly skilled Senior Behavior Specialist to join our team of experienced clinicians. As a Senior Behavior Specialist, you will play a key role in providing high-quality, evidence-based ABA therapy to children with autism.Key ResponsibilitiesProvide oversight and supervision to junior clinicians and...

  • Senior Automation Analyst Facilities

    2 weeks ago

    Grand Rapids, United States University of Michigan Health-West Full time

    University of Michigan Health-West (Formally Metro Health) is looking for Senior Automation Analyst Facilities* HVAC controls 40hrs/wk This Senior Automation Analyst position provides advanced level informational technology and energy management services for Metro Health Facilities Management under direction and supervision of the Manager - Maintenance to...

  • Senior Consumer Service Analyst

    3 weeks ago

    Tallahassee, FL , USA, United States State of Florida Full time

    Job SummaryWe are seeking a highly skilled and dedicated Senior Consumer Service Analyst to join our team at the State of Florida. As a key member of our Citizen Services team, you will play a critical role in providing exceptional customer service and support to our citizens.Key ResponsibilitiesAnswer live calls for the core work hours of Monday through...

  • Senior Tax Accountant

    4 weeks ago

    Grand Rapids, MI , USA, United States iMPact Business Group Full time

    Job OpportunityiMPact Business Group is seeking a highly skilled Senior Tax Accountant to join their team. As a Senior Tax Accountant, you will be responsible for preparing and reviewing complex business tax returns, providing expert tax planning and advisory services, and overseeing junior staff's work. Key Responsibilities:Prepare and review complex...

  • Senior Automation Analyst Facilities

    3 weeks ago

    Grand Rapids, Michigan, United States University of Michigan Health-West Full time

    Job Summary:University of Michigan Health-West is seeking a highly skilled Senior Automation Analyst Facilities to provide advanced level informational technology and energy management services for Metro Health Facilities Management.Key Responsibilities:Manage HVAC controls and ensure efficient operation of building systems.Provide technical support for...

  • Senior Dynamics Developer

    4 months ago

    Grand Rapids, United States Your IT & Corporate Recruiter Full time

    Job Description Your IT Recruiter is looking for a Senior Dynamics Developer for our client. The role is 4 days per week remote and 1 day on site. This position will report to the CRM Dynamics Developer Team Lead and is a key member of a high-performing team of software professionals responsible for building, supporting, and continuously improving the...

  • Senior Dynamics Developer

    3 weeks ago

    Grand Rapids, Michigan, United States Your IT & Corporate Recruiter Full time

    Job DescriptionYour IT Recruiter is seeking a highly skilled Senior Dynamics Developer for our client. The role involves working 4 days a week remotely and 1 day on-site.This position will report to the CRM Dynamics Developer Team Lead and is a key member of a high-performing team of software professionals responsible for building, supporting, and...

  • Senior Automation Analyst Facilities Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States University of Michigan Health-West Full time

    University of Michigan Health-West is seeking a highly skilled Senior Automation Analyst Facilities to provide advanced level informational technology and energy management services for the organization's facilities management team.Key Responsibilities:Design, implement, and maintain HVAC controls and automation systems to ensure efficient and comfortable...

  • Senior Cost Analyst

    3 weeks ago

    Fort Belvoir, VA , USA, United States Chenega Corporation Full time

    Cost Analyst, SeniorJob SummaryWe are seeking a highly skilled Senior Cost Analyst to join our team at Chenega Corporation. As a Senior Cost Analyst, you will be responsible for developing cost estimating models, life cycle cost analysis, cost/benefit analysis, cost estimating drills, cost control, and analysis, and other cost documents.Key...

  • Senior Business Systems Analyst

    3 weeks ago

    Grand Rapids, Michigan, United States iMPact Business Group Full time

    Job DescriptionOur client, iMPact Business Group, is seeking a highly skilled Senior Business Systems Analyst to support the implementation of Workday. This is a 17-month contract, offering 100% remote work opportunities. The ideal candidate will have experience in Workday-Core, Leave & Absence, and Benefits, with a strong understanding of business and...

  • Business Systems Analyst

    3 weeks ago

    Grand Rapids, Michigan, United States Corewell Health Full time

    At Corewell Health, we're committed to delivering personalized healthcare to our patients, members, and communities. As a Business Systems Analyst - IT Service Management Expert, you'll play a crucial role in our mission to improve health, instill humanity, and inspire hope.This senior role requires a subject matter expert with in-depth knowledge of ITIL...

  • Senior Product Support Specialist

    4 weeks ago

    Grand Rapids, MI , USA, United States Crowe Full time

    Unlock Your Potential at CroweCrowe is a leading accounting, consulting, and technology firm that empowers individuals to deliver innovative solutions to complex business challenges. Our team of experts is dedicated to helping clients build business value through measurable results.About the RoleThe Senior Product Support Analyst will work within our...

  • Senior Treasury Analyst

    2 months ago

    Grand Rapids, United States Creative Financial Staffing Full time

    Our client is seeking a qualified Senior Treasury Analyst to play a crucial role within the Treasury Department. The ideal candidate will possess a background in treasury operations, a hands-on approach, and a proactive mindset. As a member of the Treasury team, this role will participate in supporting cash management functions at both a corporate level and...

  • Senior Internet Analyst

    4 weeks ago

    Cedar Rapids, Iowa, United States Transamerica Full time

    Job SummaryWe are seeking a highly skilled Senior Internet Analyst to join our team at Transamerica. As a key member of our Global Technology Services (GTS) team, you will be responsible for providing administrative support for various infrastructures related to web applications, identity management, and F5 Content Switches. Your expertise in internet...

  • Applied Behavior Technician

    4 weeks ago

    Grand Rapids, MI , USA, United States Wedgwood Christian Services Full time

    Job Title: Applied Behavior Technician - Center Based FTWe are seeking a compassionate and dedicated individual to join our team as an Applied Behavior Technician (ABT) in our Center Based program. As an ABT, you will work closely with our Board Certified Behavior Analysts (BCBAs) to implement evidence-based interventions and support the growth and...

  • Senior Financial Analyst

    4 weeks ago

    Gaithersburg, MD , USA, United States Adventist HealthCare Full time

    Senior Financial AnalystAdventist HealthCare is seeking a highly skilled Senior Financial Analyst to join our team. As a key member of our financial operations team, you will be responsible for providing financial support and analysis to our leadership and staff.Key Responsibilities:Entity financial analyses, including month-end financial review and...