Director of Operations

4 days ago


West Chester, Pennsylvania, United States NEW Massage School Partner Full time
Job Description

We are seeking a highly motivated and experienced General Manager to lead our team at Hand & Stone Massage and Facial Spa in West Chester, PA.

The successful candidate will have a proven track record of driving sales results, building a positive culture, and providing exceptional customer experiences.

This is an exciting opportunity for someone who is passionate about the spa industry and has experience in membership-driven sales or prior spa industry experience.

Responsibilities:

  • Provide excellent customer service through phone calls, appointments, and membership sales management
  • Oversee daily operations, manage sales performance, and develop talented spa professionals
  • Recruit, train, and coach staff to deliver exceptional services and drive business growth
  • Promote products and services, communicate with the Service Provider team, and maximize appointment books
  • Perform administrative tasks, including reporting, P&L analysis, payroll, cash handling, inventory management, and ordering

Requirements:

  • Proven passion for communicating with people and a strong leadership presence
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Excellent verbal and written communication skills, with the ability to resolve customer conflicts
  • Fast learner with a positive attitude, comfortable in a fast-paced environment, and strong organizational skills
  • Computer proficiency, knowledge of retail/appointment booking systems, and a strong team player with minimal supervision

Benefits:

  • Competitive salary: $65,000 - $75,000 per year, depending on experience
  • 401(k) plan with 5% company match, medical, vision, dental, life, and supplemental insurances
  • Paid time off, service and product discounts, professional development opportunities, and a safe working environment

About Us:

Hand & Stone Massage and Facial Spa is a leading provider of spa services, operating over 58 locations across 8 states. As a family-owned business, we prioritize our employees' growth and well-being.



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