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Customer Service Representative

2 months ago

Dublin, California, United States Ross Stores, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Ross Stores, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and maintaining a positive and supportive work environment.

Key Responsibilities
  • Customer Service Issue Resolution
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Utilize strong communication skills to listen, empathize, and respond to customer concerns
    • Implement Ross policies and procedures consistently
  • Maintenance & Miscellaneous Projects
    • Maintain accurate records and respond to customers in a timely manner
    • Process resulting paperwork from customer inquiries
    • Provide support for store operations projects as needed
Requirements
  • Education
    • High school diploma required
  • Experience
    • 2 years of customer service experience preferred
  • Skills
    • Strong written and verbal communication skills
    • Intermediate MS Office skills - Word, Excel, and Access
What We Offer

As a Customer Service Representative at Ross Stores, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and be part of a team that values diversity, equity, and inclusion. We offer a competitive salary, benefits, and opportunities for growth and development.