Body Care Department Manager
6 days ago
We are seeking a highly motivated and experienced Body Care Manager to join our team at Natural Grocers. As a Body Care Manager, you will be responsible for the successful operation and profitability of the Body Care department, as well as training, directing, and monitoring all department staff.
Key Responsibilities:- Provide World Class Customer Service as a number one priority.
- Exemplify integrity, responsibility, and excellence and adhere to all policies.
- Create an inviting, full, and shoppable department.
- Order for the body care department and maintain accurate inventory levels.
- Manage margin and overall department profitability, including minimizing shrink and maximizing effective purchasing.
- Ensure all in-stock products/conditions meet company standards.
- Offer and follow up on special orders.
- Merchandise shelves, endcaps, and dynamic displays.
- Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
- Train and monitor department personnel, including assigning and following up on tasks.
- Work with other department managers to cross-train staff to accomplish all needed tasks.
- Conduct active and passive demos.
- Assist in interviewing and hiring for department needs.
- Work with the store manager to address performance and/or disciplinary issues within the department.
- Open and close the store, including DSR and the closing cash process.
- Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
- Maintain the safety and security of customers and employees.
- Occasionally manage business disruptions to daily business, such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
- Answer customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
- Continually increase product knowledge.
- Use SAP and inventory management software, running and analyzing reports on BEx, emailing, and utilizing other IS programs as needed.
- Work a schedule based on store needs, which includes evenings, weekends, holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
- High school diploma or GED preferred.
- 1-2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
- 1-2 years of experience supervising others preferred.
- Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
- Ability to manage changing priorities and to stay focused with the task at hand.
- Sense of urgency in the completion of tasks.
- Excellent customer service skills.
- Highly organized with great attention to detail.
- Ability to take direction and follow through.
- Must be cashier trained and able to count currency.
- Proficient in MS Word, Excel, and Outlook.
- Birthday Bonus Pay.
- Vitamin Bucks (up to $2,080 earned as store credit annually).
- Holiday Pay for 5 Holidays – Stores Closed.
- Paid Time Off (sick days and vacation) that Increases with Tenure.
- Paid Nutrition Education.
- good4u Crew Member Discount.
- {N}power Program (customer appreciation and rewards program).
- Regular, Scheduled Pay Increases.
- Advancement Opportunities and Career Development.
- Health and Wellness Program.
- Employee Assistance Program (EAP).
- Employee Referral Program.
- Full-Time Crew Members (30+ hours/week).
- Medical, Dental, and Vision Insurance.
- Paid Parental Leave.
- Paid Medical Leave (through company paid short-term disability insurance).
- Company Paid Short-Term Disability Insurance.
- Company Paid Life Insurance.
- Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance.
- Retirement Savings Plan (401k) with discretionary Company Match.
- Healthcare and Dependent Care Flexible Spending Account (FSA).
- Health Savings Account (HSA) with Company Match.
Natural Grocers is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a safe and inclusive work environment for all employees.
Please note that this job description is not an employment contract and is subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center manager that might not be listed in this job description.
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