Home Health Clinical Community Liaison

4 weeks ago

Tampa, Florida, United States Discovery At Home Gulf Coast Full time
About the Opportunity

We're seeking a highly motivated and organized individual to join our team as a Home Health Clinical Community Liaison. As a key member of our team, you will play a crucial role in building relationships with referral sources and communities, providing education on our Home Health services and other programs we offer.

You will interact with leads and convert them into home health referrals, while also working to build Discovery at Home's patient census and community awareness of who we are.

Responsibilities
  • Successfully communicate and create community/industry awareness around Discovery at Home's services for both Medicare Skilled services and Non-Skilled Private Pay services.
  • Take inbound calls, follow up on leads and referrals from family members, caregivers, and other sources, while helping to guide families with their care needs starting at the initial consultation.
  • Make the lives of our families and customers better, easier and more successful by assisting in coordination of referrals post hospitalization or rehab admission.
  • Build relationships with community team members as well as various referral sources while acting with integrity and assuming positive intent.
  • Focus on excellence and driving outcomes every day with passion and a sense of mission.
  • Attend weekly meetings within the communities we serve as a representative of Discovery at Home.
  • Collaborate with home office as well as interdisciplinary team on a daily basis to aide in better services our patients and referral sources.
Qualifications
  • Clinical license preferred (LPN, PTA, COTA) but not required.
  • 1-year home health experience required.
  • Enjoys working with the senior population.
  • Strong verbal and written communication skills.
  • Excellent telephone etiquette.
  • Consummate people skills. Demonstrates talent at interacting effectively with all types of people.
  • Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet.
  • Proficient organizational skills and must be detail oriented.
  • Ability to solve problems.
  • Can take on responsibilities and manage priorities with minimal guidance.
  • Projects a professional and polished image that inspires confidence and trust.
Benefits

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.

Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policy.

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