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Customer Service Team Lead

2 months ago

Blasdell, New York, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to succeed in their roles.

Key Responsibilities
  • Lead and Develop a Team: Manage and develop a team of customer service-focused team members, providing resources, training, and feedback to ensure their success.
  • Store Operations: Independently manage store operations, acting as a key leader and liaison among teams and departments throughout the store.
  • Customer Experience: Provide exceptional customer service to customers and employees alike, ensuring a positive and engaging experience in our store.
  • Problem Solving: Quickly react to situations that arise, partnering with store leadership to problem-solve operational challenges.
  • Special Projects: Participate in and/or lead special projects and assignments across the store, with the goal of enhancing the company culture and improving store operations.
Requirements
  • Experience: 1 or more years of work experience, preferably in customer service or a related field.
  • Skills: Proven ability to multi-task and handle interruptions in a fast-paced environment, computer skills, and ability to quickly learn and adapt to new situations and subject matters.
Benefits
  • Competitive Pay: Receive competitive pay rates for your experience and skills.
  • Comprehensive Benefits: Enjoy a comprehensive benefits package, including paid time off, higher premium pay rates for working Sundays or on recognized holidays, health care benefits, retirement plan, and more.

We are proud to offer a family-like atmosphere of shared support, leaders who have your best interest at heart, and growth as part of everything we do. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.