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Order Fulfillment Coordinator

2 months ago

Fort Smith, Arkansas, United States Rheem Full time

Job Summary

Rheem is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Air Division, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Receive and process customer orders in a timely and accurate manner
  • Provide order information and advise customers on product availability and pricing
  • Take ownership of customer complaints and resolve issues in a professional and courteous manner
  • Coordinate with production and logistics teams to ensure timely delivery of customer orders
  • Maintain accurate records of customer orders and production status

Requirements

  • Associate degree in Business or related field
  • Experience in customer service or related field
  • Excellent communication and problem-solving skills
  • Ability to work well in a team environment
  • Intermediate skills in MS Excel and Word

Preferred Qualifications

  • Bachelor's degree in Business or related field
  • Experience in a customer call center environment
  • Use of intra/internet-type communication tools

About Rheem

Rheem is a leading global manufacturer of heating, cooling, and water heating equipment. We are committed to delivering exceptional products and services to our customers and are seeking a talented and dedicated individual to join our team.