Practice Manager

2 weeks ago

Pinehurst, North Carolina, United States Pinehurst Medical Full time
About Pinehurst Medical Clinic

Pinehurst Medical Clinic is a leading healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties.

Job Summary

We are seeking a highly skilled Practice Manager to join our team at Pinehurst Medical Clinic. As a Practice Manager, you will be responsible for providing practice leadership, supervision, scheduling, and daily management of your assigned practice.

Key Responsibilities
  • Supervise and motivate staff by promoting a team approach to problem-solving, team development, and goal setting within assigned areas.
  • Perform management functions including interviewing, hiring, training, and evaluating staff.
  • Ensure clinical staff practices within the scope of their respective licensing/certifying boards.
  • Serve as a role model to set the standards of behavior, professionalism, and outstanding customer service in all relationships with internal and external customers.
  • Facilitate troubleshooting and follow-up to ensure effective provider, staff, and customer and peer relationships.
  • Help maintain patient flow and workflow.
  • Work collaboratively as a team member of the clinic staff to provide a high-quality and efficient service to patients and the clinic.
  • Adhere to the established controls of quality, compliance, and risk standards for the day-to-day operations of the physician practice(s).
  • Revised staffing coverage and shifts as needed.
  • Work with all other managers, supervisors, coordinators, physicians, administration, and staff from other PMC locations for the betterment of the corporation.
  • Participate in quality improvement team efforts, including meetings to discuss quality assurance improvement initiatives.
  • Oversee, monitor, and maintain the physician template to ensure adequate coverage of all necessary office areas.
  • Lead monthly section meetings and bi-monthly practice staff meetings (record and submit minutes) and any other mandated seminars, training, and/or meetings.
  • Maintain an adequate presence within the office to ensure the smooth operation of all areas and the coordination of all staff.
  • Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.
  • Recommending, developing, and implementing process improvements for the practice to provide better patient care satisfaction and remain compliant with regulatory standards.
  • Creating and managing all provider templates in the practice management system.
  • Auditing and reviewing weekly data analytics to ensure the billing and collection process are flawless and correct errors when applicable.
Requirements
  • Bachelor's degree from a four-year College or university required; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • A valid Driver's license is required.
  • A working knowledge of Electronic Health records is required.
Preferred Qualifications
  • Prior supervisory experience in a healthcare organization or physician practice desired.
  • Knowledge of Meaningful Use and PQRS, is a plus.
Work Environment

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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