Appliance Repair Specialist

3 weeks ago

New Bedford, Massachusetts, United States CSC Serviceworks Full time
About the Role

We're seeking a skilled Appliance Service Technician to join our team at CSC ServiceWorks. As a key member of our team, you'll be responsible for providing mechanical repairs to washers and dryers at customer and client locations within your assigned region.

Key Responsibilities
  • Service and Repair: Perform diagnosis, troubleshooting, and repair of appliances such as washing machines, dryers, and air-vending machines, ensuring all repairs are carried out efficiently and in accordance with manufacturer guidelines and safety standards.
  • Maintenance: Conduct routine maintenance and preventative services on appliances to ensure optimal performance and extend their lifespan, including cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.
  • Customer Service: Interact with customers in a professional and friendly manner, addressing their concerns and providing accurate information regarding the repair or maintenance process, offering advice and recommendations on appliance usage, care, and maintenance to prevent future issues.
  • Documentation: Maintain detailed records of service calls, repairs performed, parts used, and any other relevant information, preparing service reports and updating the internal database with accurate and up-to-date information.
  • Parts and Inventory Management: Monitor and manage inventory levels of spare parts and tools, ordering necessary parts and equipment to ensure the availability of required resources for efficient repairs and maintenance.
  • Safety Compliance: Adhere to all safety protocols and guidelines while working with electrical systems and appliances, ensuring personal safety and the safety of customers' property during service calls.
What We're Looking For
  • A valid Driver's License
  • Ability to pass pre-employment screening
  • Previous experience in appliance repair or a related field is preferred
  • Good interpersonal and communication skills to interact with customers effectively
  • Ability to work independently and manage time efficiently
  • Physical stamina and dexterity to handle and maneuver heavy appliances
  • Basic computer skills for documentation and communication purposes
Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

  • Work Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance
  • 401k with generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more
  • Education Reimbursement Program
  • Paid employee Referral program
  • Company Vehicle

We're an equal opportunity employer, committed to diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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