Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Vacasa. As an Operations Manager, you will play a critical role in leading a team and supporting the General Manager in achieving regional goals.
Key Responsibilities- Oversee operations in Frisco, managing a specific portfolio of properties
- Develop and grow relationships with property owners, ensuring they are clean, maintained, and well cared for
- Meet and maintain Vacasa standards and metrics, including NPS, standard unit appearance, and efficiency
- Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analyses
- Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets
- Partner with Business Development Representatives to onboard new units
- Perform home maintenance, including appliance, cable, and WiFi troubleshooting, basic HVAC repair, and light plumbing
- Conduct regular inspections prior to guest and owner arrivals
- Establish and maintain open, collaborative relationships with regional team members and upper management
- Provide cross-coverage when necessary
- Technical computer skills, including proficiency on laptops, tablets, and mobile devices
- Professional communication skills, including email, phone calls, video calls, and texts
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills, with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior housekeeping experience a plus
- Adherence to all company policies and procedures
- Availability to work Sunday through Saturday, early mornings, and evenings as needed
- Frequent travel between worksites, requiring reliable transportation
- Occasional need to perform housekeeping and maintenance duties
- Ability to stand, sit, and walk for extended periods
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
We offer a competitive salary of $52,000 per year, as well as a range of benefits, including:
- Health, dental, and vision insurance with 100% coverage option
- Employer-sponsored and voluntary supplemental benefits
- 401K retirement savings plan with immediate 100% company match on the first 6% contributed
- Health and Dependent Care Flexible Spending Accounts
- Flexible vacation time
- Paid sick days and holidays
- Paid parental leave after one year of tenure
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex, national origin, age, disability, genetic information, or other protected classes.
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