Bilingual Guest Experience Liaison
15 hours ago
We are seeking a highly skilled Bilingual Guest Experience Representative to join our team at The LineUp at Wai Kai. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.
Key Responsibilities:- Interpret between Japanese-speaking guests and our staff to facilitate effective communication.
- Receive and process group tour reservations, entering them into Fare Harbor.
- Assist with group tour check-in, answer questions, and provide direction and instruction on guest activity assignments.
- Meet and greet guests upon arrival, maintaining a positive guest experience.
- Confidently handle guest escalations and resolve matters as they arise.
- Provide interpretation for various onsite meetings, telephone, and web conferences.
- Translate technical and non-technical documents, including policies, instructions, and manuals.
- Compose and translate emails, reports, and other documents as needed.
- Written and verbal fluency in Japanese and English, with excellent communication and writing skills.
- Japanese/English business language skills.
- Interpreter/Translator experience in a hospitality and tourism environment.
- Ability to translate quickly and accurately.
- Intermediate proficiency in Microsoft Office suite.
- One to two years of experience in a Japanese/English interpreter role, preferred Associate's degree.
- Preferred one to two years' experience in hospitality and tourism.
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Bilingual Guest Experience Ambassador
2 weeks ago
Ewa Beach, United States The LineUp at Wai Kai Full timeJob Title: Bilingual Guest Experience RepresentativeWe are seeking a highly skilled and experienced Bilingual Guest Experience Representative to join our team at The LineUp at Wai Kai. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless communication between our guests and...
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Bilingual Guest Experience Ambassador
2 weeks ago
Ewa Beach, United States The LineUp at Wai Kai Full timeJob SummaryThe Bilingual Guest Experience Representative is responsible for facilitating effective communication between individuals or groups. Interpreters are expected to use their language proficiency, cultural knowledge, and translation skills to translate spoken and/or written material from one language to another while maintaining accuracy and...
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Bilingual Guest Experience Representative
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Bilingual Guest Experience Representative
2 months ago
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