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Service Operations Manager

2 months ago

Fargo, North Dakota, United States American Waterworks Full time
About the Role

At American Waterworks, we are seeking a highly skilled Service Manager to lead our service department and drive exceptional customer experiences. As a key member of our team, you will be responsible for managing the service department, leading a team of service technicians, and ensuring that our customers receive remarkable service.

Key Responsibilities
  • Lead and manage the service department, setting clear goals and expectations for team performance.
  • Recruit, select, onboard, and train new employees to ensure a high-performing team.
  • Develop and implement strategies to meet and exceed service goals and key performance indicators.
  • Manage customer issues and concerns, ensuring that customers have a remarkable experience.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Requirements
  • Proven experience in service management, customer service, or a related field.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Knowledge of sales, marketing, and customer service principles and practices.
  • Ability to analyze data and make informed decisions to drive business results.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.